VIPriviliges Terms & Conditions

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TERMS & CONDITIONS SURIA VIPRIVILEGES LONG-TERM PROGRAMME (“Programme”)

1. Programme period: 1 November – 31 December 2025

2. Redemption Mechanics:

Suria VIPrestige: Spend RM50,000 & above in maximum of three (3) receipts at any specialty store to receive Suria KLCC Shopping e-Vouchers worth RM800 and other exclusive rewards at any designers, jewellery, and timepieces stores, while stocks last. Limited to one redemption per shopper throughout the programme period.

Suria VIPlatinum: Spend RM100,000 & above in a maximum of three (3) receipts at any specialty store to receive Suria KLCC Shopping e-Vouchers worth RM1,800 and other exclusive rewards at any designers, jewellery, and timepieces stores, while stocks last. Limited to one redemption per shopper throughout the programme period.

Suria VIPlatinum+: Spend RM180,000 & above in a maximum of three (3) receipts at any specialty store to receive Suria KLCC Shopping e-Vouchers worth RM3,000 and other exclusive rewards at any designers, jewellery, and timepieces stores, while stocks last. Limited to two redemptions per shopper throughout the programme period.

3. Exclusive Privileges and/or Experiences vary according to the Suria VIPrivileges tier and are subject to availability, while stocks last. These may include, but are not limited to:

− Bespoke shopping or styling sessions
− Curated dining experiences
− Invitations to Suria KLCC hosted events
− Complimentary tickets to concert performances
− Private invitations to luxury brand events
− Spa and wellness indulgences

4. Suria KLCC reserves the right to amend, substitute, or withdraw any Exclusive Experiences at its sole and absolute discretion without prior notice.

5. The Suria VIPrestige, Suria VIPlatinum and SuriaVIPlatinum+ Experiences redemption shall be valid as per the validity period stated on each voucher. The expiration date will be indicated at the time of redemption.

6. The Suria VIPrestige, Suria VIPlatinum and SuriaVIPlatinum+ privileges are non-exchangeable for cash or other items.

7. Shoppers must be at least 18 years of age on or before the Programme’s commencement date.

8. Shoppers may redeem the e-Voucher or other ongoing promotions. No cross-redemption is allowed.

9. Only applicable for original purchases made at any designers, jewellery & timepieces stores in Suria KLCC Shopping Centre only.

10. The redemption is redeemable at the Concierge Counter, Level Concourse, Suria KLCC Shopping Centre or through the In-Store Concierge Redemption Service, which stores may arrange on their behalf by contacting Concierge at 03-2382 2828.

11. Redemption must be made on the same day of purchase by the Shopper.

12. Receipts that have been used for a prior redemption cannot be reused or accumulated for subsequent higher-tier redemptions.

13. Staff of participating tenants are strictly prohibited from participating or redeeming on behalf of Shoppers.

14. Staff of participating tenants are not allowed to use receipts from their own outlets for redemption. Suria KLCC reserves the right to verify such receipts with the respective tenant’s management and to reject any fraudulent or unauthorised submissions.

15. A single purchase cannot be split into multiple receipts and cash memos are not allowed.

16. Receipts stamped ‘Redeemed’ or ‘Duplicate’ are not valid for redemption.

17. Purchases made from receipts submitted for redemption are strictly non-refundable and non-exchangeable for cash or other items.

18. Purchases made using the e-Voucher is strictly non-refundable and non-exchangeable for cash or other items.

19. The e-Voucher is strictly non-resaleable, non-transferable, and non-exchangeable for cash or other items.

20. The Suria VIPrivileges Card (“Card”) will be issued upon successful redemption. Uses of the Card is subject to the Suria VIPrivileges Card Terms & Conditions, available separately.

21. Suria KLCC Sdn Bhd (“Suria KLCC”) reserves the right to request the Shopper’s identification details and demand proof of purchase for verification purposes.

22. Suria KLCC reserves the right to change the information, e-Voucher, and details of the Programme without prior notice whatsoever.

*SURIA KLCC SHOPPING E-VOUCHER

1. The Suria KLCC Shopping e-Voucher is valid for two (2) months from the issuance date.

2. The Suria KLCC Shopping e-Voucher is strictly not for sale or non-exchangeable for cash.

3. The Suria KLCC Shopping e-Voucher is valid for use at any participating stores in Suria KLCC Shopping Centre only.

4. Full list of participating stores is available at https://www.suriaklcc.com.my/participating-stores/.

5. The Suria KLCC Shopping e-Voucher must be redeemed on or before the validity date as stated on the Suria KLCC Shopping e-Voucher.

6. If the value of purchase is less than the value of the Suria KLCC Shopping e-Voucher, no change/refund will be given.

7. If the value of purchase is more than the value of the Suria KLCC Shopping e-Voucher, the additional cost will be borne by the Shopper.

8. Expired Suria KLCC Shopping e-Voucher will not be replaced, refunded, or redeemed.

9. Suria KLCC reserves the right to change, modify or amend any of the participating stores and the terms and conditions herein without prior notice.

10. No further Suria KLCC Shopping e-Voucher will be issued for any sales transactions once the Suria KLCC Shopping e-Vouchers are used, regardless of Suria KLCC Shopping e-Voucher used in full or in part of purchase price.

SURIA VIPRIVILEGES CARD TERMS & CONDITIONS

1. The Suria VIPrivileges Card (“Card”) will be issued upon successful redemption.

2. Lost or damaged cards will be replaced.

3. Each Shopper is entitled to one (1) Card only during the Programme period.

4. The Card is non-transferable and may only be used by the registered Shopper.

5. The Card must be physically presented at participating outlets in Suria KLCC to enjoy exclusive offers, discounts, or privileges.

6. Offers are valid only at participating outlets, and terms may vary by store.

7. The Card also grants access to the Premium Toilets within Suria KLCC from 1 January 2026 onwards.

8. The Card is valid for one (1) year from the date of issuance, as indicated on the Card.

9. The Card is not a payment card and carries no cash or monetary value.

10. The Card cannot be exchanged for cash, vouchers, products, or services.

11. Shoppers may be required to present a valid identification document for verification when using the Card.

12. Suria KLCC reserves the right to verify the authenticity of any Card presented and to decline usage in cases of suspected fraud or misuse.

13. Suria KLCC Sdn Bhd reserves the right to amend or withdraw Card privileges, participating outlets, or these Terms & Conditions at its sole and absolute discretion, without prior notice.

14. By accepting and using the Card, the Shopper is deemed to have agreed to and accepted these Terms & Conditions.

EXCLUSIVE EXPERIENCE TERMS & CONDITIONS

1. Access to any of the event under the Exclusive Experience (hereinafter referred to as “Event”) is strictly by invitation only. Invitations are non-transferable and issued solely at the discretion of Suria KLCC. Eligible Shoppers must present a valid event invitation (physical or digital) and may be required to provide identification upon entry.

2. Invitations are strictly not for resale. Any misuse, unauthorised duplication, or fraudulent activity will result in cancellation of the invitation.

3. Event privileges, entitlements, or benefits are non-transferable and cannot be exchanged for cash, vouchers, or other products or services. Suria KLCC reserves the right to limit the number of attendees per Shopper. Guest access is subject to event terms and conditions and venue capacity.

4. RSVP may be required to confirm attendance, subject to the specific terms and conditions of each event.

5. Suria KLCC reserves the right to modify, reschedule, or cancel any of the Event at its sole and absolute discretion without prior notice.

6. By attending the Event, Shoppers agree to comply with all event regulations, including venue rules and dress codes (if applicable).

7. Photography and/or videography may be conducted during the Event. By participating, Shoppers consent to the use of such images or recordings by Suria KLCC for marketing and promotional purposes.

8. Suria KLCC Sdn Bhd reserves the right to amend these Terms & Conditions at any time in its sole and absolute discretion without prior notice.

General

1. Suria KLCC reserves the right to request for Shopper’s identification details and demand for proof of purchase for verification purposes.

2. By participating in the Programme, Shoppers are deemed:

a) to have read, understood and agreed to be bound by the terms and conditions stated herein (“Terms and Conditions”).
b) to have consented to Suria KLCC to collect, record, hold, store, use and disclose their personal information for advertising, publicity, marketing, and communications purposes which are necessary or related to the participation in this Programme.
c) to have released Suria KLCC from any liability, losses, damages, and any kind of claims and actions in relation to this Programme , including but not limited to those resulting from the acceptance, possession, use or misuse of the e-Voucher, Suria VIPrivileges Card, Exclusive Privileges and any form of redemption under the Programme.
d) to have agreed that their photos or video clips may be used for current or future advertising and/or publicity in relation to this Programme without any claim for payment nor compensation.

3. Suria KLCC reserves the right to withdraw, cancel, suspend, extend, or terminate this Programme earlier in whole or in part, or to vary, delete, or add any Terms and Conditions at any time at its absolute discretion. For the avoidance of doubt, any such cancellation, termination, or suspension by Suria KLCC shall not give the Shoppers any right to claim compensation against Suria KLCC for any or all losses or damages suffered or incurred by the Shoppers whether as a direct or indirect result of the act of cancellation, termination, or suspension.

4. Suria KLCC reserves the right to change, amend, delete, or add to these Terms and Conditions at its absolute discretion at any time without prior notice.

5. All Personal Data relating to the Programme shall be governed and dealt with in accordance with the Personal Data Protection Act 2010 and all other relevant laws in Malaysia.

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